Can I come and visit to see my hot tub before placing my order?
Absolutely - Majority of our hot tub range is available for viewing in our Scotland showroom 7 days a week, and our Northern Ireland showroom 5 days a week.
All suppliers are promising great after-sales service, how are you different?
Our customer service are one of our top priorities here at TheHotTubSupercentre, which can be seen from our customer reviews. We have tried our hardest to make the maintenance of your hot tub as easy to learn as it is to do by creating step by step instructions from how to operate your hot tub correctly, to how to use our chemicals. These can all be viewed on www.TubHelp.com
Some Hot Tubs online are extremely cheap and others the opposite, whats the difference?
Our Hot Tubs vary with investment in good insulation, quality of shell and a modern spa system as well as having powerful hydrotherapy jets/pumps all have an impact on the total price of your hot tub. Unfortunately from some dealerships, prices can look too good to be true. Our hot tubs come with our own personal Warranty as well as your manufactures warranty which gives you peace of mind that we have your back for any unlikely problems that could occur with your brand new hot tub. For more information on our T&C's and Warranty.
Does our hot tub arrive assembled prior?
Yes - Chosen extra's including steps and cover lifters will be assembled by our team while your hot tub is filling.
What do the divertors/knobs on top of my tub do?
These all control various sections of your tub, so by moving this either clockwise or anti-clockwise will divert water flow. The larger divertors will divert the main flow whilst the smaller ones are typically specific boosts for each seat or to control waterfall features.
Why is my water going cloudy?
These are small particles which make it look cloudy and just need an oxidiser or shock treatment to solve. This will clear this up when the tub filters. To purchase a Non Chlorine Shock, simply visit our online shop.
How much chlorine do I need to use or add?
As explained by the install team, this can vary, however please refer to the chemical advice leaflet for more information on this.
How do I drain my hot tub?
Your tub will have a drainage cap placed towards the bottom section of one of the side panels.
What do I do if I have a question that isn’t stated here?
Please be advised that there are many more questions that you may have for your new spa or its upkeep. You can find answers to these across on our Aftercare Page, placed on our website. Please do not raise a ticket for anything until you have made sure that this answer is not on the list.