FREQUENTY ASKED QUESTIONS
All your Hot tub and general questions are answered below but if you have a question which is not mentioned below, please call us on 01324 430061.
Can I come and visit to see my hot tub before placing my order?
Absolutely - Majority of our hot tub range is available for viewing in our Scotland showroom 7 days a week, and our Northern Ireland showroom 5 days a week.
All suppliers are promising great after-sales service, how are you different?
Our customer service are one of our top priorities here at TheHotTubSupercentre, which can be seen from our customer reviews. We have tried our hardest to make the maintenance of your hot tub as easy to learn as it is to do by creating step by step instructions from how to operate your hot tub correctly, to how to use our chemicals. These can all be viewed on www.TubHelp.com
Some Hot Tubs online are extremely cheap and others the opposite, whats the difference?
Does our hot tub arrive assembled prior?
Yes - Chosen extra's including steps and cover lifters will be assembled by our team while your hot tub is filling.
What else do I need for preparing for our hot tub?
We have a simple preparation video as well as help and advice for you to view across at www.TubHelp.com.
I am looking to have a gazebo/overhead shelter for our hot tub, what should come first?
Do you have any maintenance tips and advice?
Do you still have a question remaining unanswered?
Get in contact, we're open 7 days a week so give us a call on 01324 430061.
How do I remove foam from my tub?
There are many things that can cause foamy water, some of the most common being Personal Care Products such as makeup, conditioner and shampoo. Others being laundry detergent, soap or miss-spilled beverages are all major culprits.
My bluetooth is not connecting, how can I fix this?
Disconnect and forget all recent devices, switch off the tub at the main socket/isolator and leave for 5 min. Turn back on, search for device and enter passcode.
Is it normal for jets to turn on themselves?
Yes, the tub will do this when heating at random times or during a filter cycle.
Some of my jet discs do not seem to have any flow of water coming out, how do i fix this?
So chances are that this jet has just been turned off accidentally. To turn on again, simply turn the jet clockwise and it will activate. The jets can also come completely off (for cleaning), so if this has occurred then simply screw back in until you feel it click back into place.
What do the divertors/knobs on top of my tub do?
These all control various sections of your tub, so by moving this either clockwise or anti-clockwise will divert water flow. The larger divertors will divert the main flow whilst the smaller ones are typically specific boosts for each seat or to control waterfall features.
Why is my water going cloudy?
These are small particles which make it look cloudy and just need an oxidiser or shock treatment to solve. This will clear this up when the tub filters. To purchase a Non Chlorine Shock, simply visit our online shop.
How much chlorine do I need to use or add?
As explained by the install team, this can vary, however please refer to the chemical advice leaflet for more information on this.
How do I drain my hot tub?
Your tub will have a drainage cap placed towards the bottom section of one of the side panels.
What do I do if I have a question that isn’t stated here?
Please be advised that there are many more questions that you may have for your new spa or its upkeep. You can find answers to these across on our Aftercare Page, placed on our website. Please do not raise a ticket for anything until you have made sure that this answer is not on the list.